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Complaints Procedure
TiO Strategy strive to continually uphold high standards in the provision of our services.
However, should you have reason to find these
standards less than expected please, in the first instance, notify the mediator of any issue during the mediation process .
If this is not possible or you need to make a complaint following mediation please get in touch via
telephone or email, using the contact details above. All complaints should be addressed to Sam Harden.
All complaints will be acknowledged in writing within 4 working days of receipt. Following the acknowledgement, all complaints will be investigated and responded to within 21 working days of receipt.
Where a complaint is complex, further time to investigate may be required, if so, you will be
notified of this in writing. Email us feedback@tiostrategy.com.
“Peace is not absence of conflict, it is the ability to handle conflict by peaceful means.”
Maintenance Engineer
Ronald Reagan
“A completely voluntary and confidential form of resolving workplace disputes between people”
Quality Engineer
ACAS
"Dialogue is the most effective way of resolving conflict"
TiO Strategy is a small, boutique, mediation consultancy. With a passion for mediation, we aim to assist you in providing a cost effective, personable and simple alternative to litigation.
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07951 332202
Email:
contact@tiostrategy.com
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